Support

Need a hand with UGCut? Email support@ugcut.com — we’re a small, creator-first team and we read every message.

FAQ

How is UGCut different from CapCut?
CapCut starts from footage and gives you a freeform timeline — a talking-head ad can mean 45–90 minutes of scrubbing. UGCut starts from your script. Every cut is anchored to a sentence, so UGCut auto-cuts the take per sentence and you edit by editing text, not by dragging clips. Most videos are done in about 15 minutes with zero timeline work.
What does "script-first" actually mean?
You write or paste a script and UGCut splits it into sentences. You read it with the teleprompter, and every downstream piece — clips, takes, cut points, captions, retakes — is tied to a sentence in that script. Flubbed sentence 7? Re-record just sentence 7. Need a different hook? Swap that one line. Nothing else on mobile works this way.
Does my video ever leave my iPhone?
No. The entire core loop — script, recording, auto-cut, captions, and export — runs on-device using iOS 26 on-device AI. Your footage and your face never get uploaded. There is no media backend. The only optional sign-in is Sign in with Apple, used just to manage a web subscription or the creator program.
Do I need an account to use UGCut?
No. You can write, record, auto-cut, caption, and export without ever signing in. An optional Sign in with Apple is offered only if you subscribe on the web, restore a purchase, or join the creator program — it is never required to make a video.
How does the teleprompter work?
UGCut’s teleprompter follows your voice as you read, so the script scrolls at your pace, not a fixed speed. The current sentence is highlighted; neighbor lines dim so you can anticipate. If you flub a line, a single gesture re-records just that sentence instead of the whole take.
What’s free and what’s Pro?
Free keeps the entire core loop — script editor, teleprompter, auto-cut, captions, and export — plus 3 caption styles and up to 1080p, with a small UGCut watermark. Pro removes the watermark, unlocks 4K export, and adds all 8 caption styles (and future style packs). The magic loop is never gated — only the watermark, 4K, and premium styles are.
How much does Pro cost?
Monthly is $9.99. Annual is $49.99 a year with a 7-day free trial — about 58% less than paying monthly. Or buy Lifetime once for $99.99 and never pay again. Pick whatever fits how you work; the free tier already covers the full core loop.
Which platforms can I export for?
UGCut exports portrait-first presets sized for TikTok, Reels, and Shorts, with a safe-zone preview so your captions and key moments clear each platform’s on-screen UI. Free exports up to 1080p; Pro unlocks 4K.

Troubleshooting

  • Reopen UGCut and try again — most hiccups clear on a fresh launch.
  • Make sure you’re on the latest version from the App Store.
  • Recording or teleprompter not working? In iOS Settings, check that Camera, Microphone, and Speech Recognition are enabled for UGCut.
  • Export saved nothing? Confirm UGCut has Photos access in iOS Settings.
  • Captions look off? Tap any sentence to fix a word inline, or re-record that single line.
  • Still stuck? Restart your iPhone and retry, then email us if it persists.