Contact and support

Need a hand with UGCut? Email support@ugcut.com.

We aim to reply within two business days.

Email support@ugcut.com for help with UGCut. For privacy requests, write to privacy@ugcut.com. Press enquiries can use the press page. UGCut is not publicly available on the App Store yet.

For product details, see product facts. For data questions, read how data flows and the privacy policy.

FAQ

How is UGCut different from CapCut?
CapCut starts from footage and gives you a freeform timeline, so a talking-head ad can mean 45–90 minutes of scrubbing. UGCut starts from your script. Every cut is anchored to a sentence, so UGCut auto-cuts the take per sentence and you edit by editing text, not by dragging clips. The editor cuts the take by sentence without manual timeline work. There is also a rights angle: CapCut’s terms grant a perpetual licence over content edited through it, so some brands now ask creators not to edit in CapCut. Editing happens on your iPhone. You choose what to send online.
What does "script-first" actually mean?
You write or paste a script and UGCut splits it into sentences. You read it with the teleprompter, and every downstream piece (clips, takes, cut points, captions, retakes) is tied to a sentence in that script. Flubbed sentence 7? Re-record just sentence 7. Need a different hook? Swap that one line. Nothing else on mobile works this way.
Does my video ever leave my iPhone?
Editing happens on your iPhone. Some online features are coming soon. If you choose portfolio upload when it is available, UGCut receives the selected video, including embedded sound, plus security and technical verification metadata. Scheduled posting is in internal testing. When you schedule a post there, UGCut stores your video and caption and sends them to the platform you chose at the scheduled time. In internal posting tests, the UGCut server sends completed-transaction purchase history to RevenueCat under an account-specific customer ID for subscription functionality and analytics. UGCut can link that ID to your UGCut account, and RevenueCat does not receive creator content from UGCut. Builds without the internal test send no purchase receipts.
Do I need an account to use UGCut?
No. You can write, record, auto-cut, caption, and export without signing in. Purchases and restores will use your Apple ID through the App Store. Online features will require a UGCut account when they launch.
How does the teleprompter work?
UGCut’s teleprompter follows your voice as you read, so the script scrolls at your pace, not a fixed speed. The current sentence is highlighted; neighbor lines dim so you can anticipate. If you flub a line, a single gesture re-records just that sentence instead of the whole take.
What’s free and what’s Pro?
Free keeps the entire core loop (script editor, teleprompter, auto-cut, captions, and export) plus 3 caption styles and up to 1080p, with a small UGCut watermark. Pro removes the watermark, unlocks 4K export, and adds all 8 caption styles. The magic loop is never gated. Marketplace applications, the full course and direct publishing will require Pro when they launch. Yes, free desktop editors like DaVinci Resolve exist with no watermark; UGCut’s bet is the part they can’t match: the script-first workflow and finished, captioned videos on your phone.
How much does Pro cost?
Planned launch pricing is €12.99 per month or €79.99 per year. These are planned prices. The App Store will show your local price before purchase. There is no lifetime plan. The free tier already covers the core editing loop.
Which platforms can I export for?
UGCut exports portrait-first presets sized for TikTok, Reels, and Shorts, with a safe-zone preview so your captions and key moments clear each platform’s on-screen UI. Free exports up to 1080p; Pro unlocks 4K.

Troubleshooting

  • Reopen UGCut and try again.
  • UGCut is not publicly available on the App Store yet. Email support@ugcut.com for help.
  • Recording or teleprompter not working? In iOS Settings, check that Camera, Microphone, and Speech Recognition are enabled for UGCut.
  • Export did not save to Photos? Allow Add Photos access in iOS Settings. If saving fails, the finished video stays in UGCut so you can retry or share it.
  • Captions look off? Tap any sentence to fix a word inline, or re-record that single line.
  • Still stuck? Restart your iPhone and retry, then email us if it persists.