Right of Withdrawal & Refunds

How App Store purchases, subscriptions, refunds, and withdrawal rights work for UGCut.

Overview: Pro purchases through Apple

UGCut is free to download, with the full core loop included. Pro is optional and is sold in the App as an auto-renewing subscription (monthly or annual) or as a one-time lifetime purchase. Prices and any introductory trial eligibility are shown by Apple before you buy and may vary by country or change over time.

Apple processes App Store purchases, payment details, billing, receipts, and applicable taxes. We do not receive or store your payment-card details.

Managing and cancelling a subscription

Free trial. If Apple shows you a free-trial offer, it converts to a paid subscription unless you cancel before the trial ends. The purchase screen shows the exact offer and renewal price before you confirm.

Auto-renewal. Subscriptions renew automatically unless cancelled under Apple's subscription terms.

Manage or cancel. Open Settings → your Apple ID → Subscriptions, or open the App Store and go to Subscriptions. Apple controls renewal and cancellation timing. Cancelling normally stops future renewals while access continues until the end of the current paid period.

Lifetime. A lifetime purchase is a one-time purchase and does not renew, so there is no subscription to cancel.

Refunds

Refunds for App Store subscriptions and lifetime purchases are handled by Apple under the Apple Media Services terms and applicable law. Submit a request through Apple's self-service portal:

Apple decides refund eligibility and may ask for purchase details. We cannot approve or issue an App Store refund ourselves.

EU right of withdrawal for digital purchases

If you are a consumer in the European Union, you generally have a 14-day right to withdraw from a distance contract for digital content or services, subject to exceptions and any valid consent to begin supply immediately.

Apple processes the App Store purchase and provides the applicable withdrawal and refund route. Use reportaproblem.apple.com and follow Apple's instructions. Apple's checkout records any consent or acknowledgement required for immediate supply of digital content.

Nothing on this page limits any mandatory consumer right that applies to you. If you are unsure which right applies to a purchase, contact Apple first and keep your receipt and any response you receive.

Questions

For a question that is not resolved through Apple, contact the provider. We can help identify the correct route, but we cannot issue an App Store refund.

Pascal Lindenau
Forddamm 7
12107 Berlin
Germany
Email: support@ugcut.com

Last updated: July 2026